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Our Privacy Policy

Effective date: May 01, 2024

Last updated: September 28, 2025

1. Introduction

Welcome to PIDMate. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PIDMate application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the application.

 2. Information We Collect

2.1 Information You Provide

  • Project Data: Process data that you input or import from process in a Microsoft Excel format.

  • Files: Excel files, CSV files, or other data files you upload or open within the app

  • Settings: Application preferences, theme selections, and configuration settings

  • User Content: Any data, charts, or reports you create or generate within the app

2.2 Automatically Collected Information

  • Device Information: Operating system version, device type, hardware specifications

  • Usage Data: Features used, time spent in app, crash reports (if enabled)

  • Performance Data: App performance metrics to improve functionality

2.3 Information We Do NOT Collect

  • Personal identifying information (name, email, phone number)

  • Location data

  • Camera or microphone access

  • Contact lists or calendar data

  • Social media information

3. How We Use Your Information

We use the information we collect to:

  • Provide App Functionality: Process your control system data, generate PID tuning recommendations, and create charts/reports.

  • Improve User Experience: Enhance app features and fix bugs.

  • Data Processing: Perform calculations, analysis, and generate visualizations based on your input data.

  • Save User Preferences: Remember your settings and configurations.

  • Technical Support: Diagnose and resolve technical issues.

4. Data Storage and Security

4.1 Local Storage

  • Your data is stored locally on your device.

  • We do not upload your project data, files, or process information to external servers.

  • All calculations and processing are performed locally on your device.

4.2 Data Security

  • We implement appropriate technical safeguards to protect your information.

  • Your data files are stored using standard operating system security measures.

  • The app does not transmit sensitive process data over the internet.

4.3 Data Retention

  • Data remains on your device until you choose to delete it.

  • Uninstalling the app will remove all app associated data from your device.

  • You have full control over your data and can delete it at any time.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information or process data to third parties, except:

  • Legal Requirements: If required by law or legal process.

  • Safety: To protect our rights, property, or safety, or that of others.

  • Consent: With your explicit consent for specific purposes.

6. Third-Party Services

6.1 Analytics (When Applicable)

  • We may use anonymized analytics to understand app usage patterns.

  • No personally identifiable information is shared with analytics providers.

  • You can opt-out of analytics in the app settings.

6.2 Crash Reporting (When Applicable)

  • We may collect crash reports to improve app stability.

  • Crash reports contain technical information only, not your process or personal data.

  • This can be disabled in the app settings.

7. Children's Privacy

PIDMate is not intended for use by children under the age of 4. We do not knowingly collect personal information from children under 4. If we become aware that we have collected personal information from a child under 4, we will take steps to delete such information.

8. Your Rights and Choices

You have the right to:

  • Access: View all data stored by the app.

  • Delete: Remove your data and settings at any time.

  • Export: Export your data in standard formats.

  • Control: Manage what information the app stores.

  • Opt-out: Disable optional features like analytics or crash reporting.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy within the app.

  • Updating the "Last Updated" date at the top of this policy.

  • Providing in-app notifications for significant changes.

10. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@pidmate.com
Website: www.pidmate.com
Address: 1318 E. Belt Line Rd, #1088, Richardson, TX 75081.

11. Platform-Specific Information

11.1 macOS

  • The app may request permission to access files you choose to open.

  • File access is limited to documents you explicitly select.

  • No background file scanning or access occurs.

11.2 Windows

  • Similar file access permissions as macOS version.

  • Uses standard Windows security and file access protocols.

11.3 Mobile Platforms

  • May request storage permissions for importing/exporting data files

  • No access to other apps' data or system information beyond what's necessary for app functionality

12. Data Export and Portability

You can export your data at any time using the app's built-in export features:

  • Export charts and graphs as image files

  • Export data tables as CSV or Excel files

  • Export complete projects in standard formats

  • All exported data remains under your control

By using PIDMate, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.